A first class service
Our service and maintenance agreements are designed to allow you to choose from our wide range of capabilities the level of support you require to meet your application, operational and budgetary needs.
OUR SERVICE AND MAINTENANCE AGREEMENTS
AQUAservice PROTECT (Green)
AQUAservice SECURE (Blue)
AQUAservice TOTAL (Red)
Standard features
* x = Included - = Not available/Not applicable
|
Standard AQUAservice Features |
Protect |
Secure |
Total |
|
Contract duration (years) |
1 |
3 |
5 |
|
Planned preventative service and maintenance visits |
x |
x |
x |
|
Priority onsite breakdown response |
- |
x |
x |
|
Emergency support hotline 24/7 |
- |
x |
x |
|
Discount on critical spares |
- |
x |
x |
|
Discount on labour rates for any additional work required |
- |
x |
x |
|
Discount on spares & consumables |
- |
x |
x |
|
Preparation of a critical spares list |
x |
x |
x |
|
Supply of recommended strategic spares |
x |
x |
x |
|
Supply of service consumables |
x |
x |
x |
|
Detailed Account Review and Reporting |
- |
- |
x |
Additional Options (inclusive or standalone)
* + = Optional - = Not available/Not applicable
|
Additional Options (inclusive or standalone) |
Protect |
Secure |
Total |
|
24-hour remote monitoring |
+ |
+ |
+ |
|
Site Operations Support |
+ |
+ |
+ |
|
Resin, media, membrane replacement |
- |
+ |
+ |
|
Detailed Account Review and Reporting |
+ |
+ |
+ |
|
Site audits (OHS, technical, environmental) |
+ |
+ |
+ |
|
Disinfection & sanitisation |
+ |
+ |
+ |
|
Instrument calibration (NATA certification) |
+ |
+ |
+ |
|
Comprehensive asset management planning |
+ |
+ |
+ |
|
Technical Training |
+ |
+ |
+ |
|
Analysis and Autopsy (Membrane, Resin, Water) |
+ |
+ |
+ |
|
Disposal of redundant media, resin, membranes, chemicals, UV lamps |
+ |
+ |
+ |
|
Waste & Sludge Removal |
+ |
+ |
+ |