AQUAservice Agreements

A first class service

Our service and maintenance agreements are designed to allow you to choose from our wide range of capabilities the level of support you require to meet your application, operational and budgetary needs.

OUR SERVICE AND MAINTENANCE AGREEMENTS

AQUAservice PROTECT (Green)

  • Provides planned service and preventative maintenance
  • Contract duration: 1 year

AQUAservice SECURE (Blue)

  • Offers a priority breakdown response time for one of our engineers to diagnose and repair any problem
  • Contract duration: 3 year

AQUAservice TOTAL (Red)

  • Offers all services for highly sensitive and critical applications
  • Contract duration: 5 year

Standard features

* x = Included - = Not available/Not applicable

Standard AQUAservice Features

Protect

Secure

Total

Contract duration (years)

1

3

5

Planned preventative service and maintenance visits

x

x

x

Priority onsite breakdown response

 -

x

x

Emergency support hotline 24/7

 -

x

x

Discount on critical spares

 -

x

x

Discount on labour rates for any additional work required

 -

x

x

Discount on spares & consumables

 -

x

x

Preparation of a critical spares list

x

x

x

Supply of recommended strategic spares

x

x

x

Supply of service consumables

x

x

x

Detailed Account Review and Reporting

 -

 -

x

Additional Options (inclusive or standalone)

* + = Optional - = Not available/Not applicable

Additional Options (inclusive or standalone)

Protect

Secure

Total

24-hour remote monitoring 

 +

 +

 +

Site Operations Support

 +

 +

 +

Resin, media, membrane replacement 

 -

 +

 +

Detailed Account Review and Reporting 

 +

 +

 +

Site audits (OHS, technical, environmental)

 +

 +

 +

Disinfection & sanitisation 

 +

 +

 +

Instrument calibration (NATA certification) 

 +

 +

 +

Comprehensive asset management planning

 +

 +

 +

Technical Training

 +

 +

 +

Analysis and Autopsy (Membrane, Resin, Water)

 +

 +

 +

Disposal of redundant media, resin, membranes, chemicals, UV lamps

 +

 +

 +

Waste & Sludge Removal

 +

 +

 +

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